Terms of service

Welcome to Everlume. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service govern your use of the Everlume website and any purchases made through our online store.

By using our website, you confirm that you are at least 18 years of age or have permission from a parent or guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

We strive to display our jewellery as accurately as possible.

However, due to differences in screen settings and photography, colours, finishes and product appearance may vary slightly from what you see online.

As each piece is carefully finished, slight variations may occur and are considered part of the uniqueness of the jewellery.

3. Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Prices may change without notice.

We reserve the right to correct pricing errors or inaccuracies at any time.

4. Orders

Once your order has been placed, you'll receive an order confirmation email.

Everlume reserves the right to cancel or refuse any order due to:

  • Pricing errors
  • Product availability
  • Suspected fraudulent activity
  • Payment issues

If payment has already been processed, a full refund will be issued.

5. Payments

We accept secure payments through Shopify Payments and other payment methods available at checkout.

Payment must be received before your order is dispatched.

6. Shipping

Please refer to our Shipping Policy for information regarding processing times, delivery estimates and shipping fees.

Delivery timeframes provided are estimates only.

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Please refer to our Returns & Refund Policy for eligibility, exclusions and return procedures.

8. Product Care

To help maintain the beauty of your jewellery:

  • Keep jewellery clean and dry.
  • Avoid contact with perfumes, lotions and harsh chemicals.
  • Remove jewellery before swimming or heavy exercise where appropriate.
  • Store jewellery safely when not in use.
  • Clean gently using a soft cloth.

Following these care recommendations helps preserve the appearance of your jewellery over time.

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product photographs
  • Product descriptions
  • Graphics
  • Branding
  • Text

is the property of Everlume and may not be copied, reproduced or used without written permission.

10. Limitation of Liability

To the extent permitted by law, Everlume is not liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes your rights under the Australian Consumer Law.

11. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy.

We are committed to protecting your privacy and securely handling your personal information.

12. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Queensland.

13. Contact Us

If you have any questions about these Terms of Service, please contact us.

Everlume

📧 hello@everlumejewellery.au

Thank You

Thank you for choosing Everlume. We are honoured to be part of your everyday moments and appreciate your support of our small business. ✨